Those 2 words that mean so much

* Sometimes we forget to say them,
* Sometimes we may feel that they're not needed so don't bother, and
* Sometimes we need to remember what it felt like when they're not said to us

But why should we use them - surely if you do a good job the "rewards" will speak for themselves.

Well I don't know about you, but failing to use these 2 words can be the death knell to a person's motivation.

Your employee has worked hard to get something finished, in fact they've taken it on themselves to do more than was expected. He delivers the finished item and ... nothing - not a word. Now it could be that you as a manager had been particularly busy that day - hence why you needed to delegate that particular task - but how motivated is your employee going to be next time you ask him to do something? Would he "go the extra distance" next time? I doubt it. And yet it doesn't take much to do the right thing. A walk through the office at the end of the day, "Hey Jim, sorry I was busy earlier - thank you for getting that done so quickly for me, it made my day a lot easier"...

I don't know about you, but I feel a heartfelt and genuine "thank you" can and does make a massive difference.

Who do you need to say "thank you" to?

With many thanks

Elle